INSTITUTIONAL

SHIPPING POLICY

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We understand your concerns about the cost of shipping today. Our top priority is our commitment to you and delivering chocolates with quality!
 
We typically ship Monday-Wednesday to most states and Monday-Friday to Florida. Please note we strive to ship all orders as soon as they are received, but orders may take up to two business days to be processed and shipped.
 

• We ship through UPS, using Ground Service to all states, except Alaska and Hawaii. We use USPS to ship to Alaska and Hawaii.

• In warm weather, we may include a cold pack and additional insulation.

• Please ensure that the delivery address will not result in the package sitting outdoors for any length of time.

• We are not liable for theft or damage during shipping or upon delivery.

• We highly suggest shipping where you can receive the package immediately.

• We are not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment.

• During the holiday season (November 1st through December 31st), UPS changes its normal transit times for Ground shipments and orders shipped by UPS Ground may take up to six (6) days to be delivered.

 
It’s chocolate, and it can melt!

 

We make sure our goods are packed as best they can be, but please help us to make sure your chocolates are received and not laying out!
 
KOPENHAGEN USA reserves the right to cancel any order at any time, providing a full refund, if certain minimum conditions are not met (e.g. shipping costs exceed value of the shipment).

 

INCORRECT ADDRESS: Please check the address at checkout. Check the zip code and, if you live in an apartment, check that the apartment number is correct.
 
KOPENHAGEN USA is not responsible for returns due to insufficient or incorrect addresses. We can send the order again, but we will charge the additional cost for reshipping the products.
 
KOPENHAGEN USA is not responsible for delivery delays caused by adverse or unpredictable weather conditions.
 

 
Shipping costs :

• to Florida: Orders under $60: $9.99 / Orders over $60:  Free Shipping* 

• to Contiguous US: Orders under $60: $14.99 / Orders over $60: $9.99* 

• to Hawaii and Alaska: Flat shipping fee of $25 (shipped by USPS)

• to Canada: Flat shipping fee of $60 (Shipped by UPS)

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*Shipping fee is calculated based on the order amount after any discount or credit coupon is applied and before taxes.

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